Smart City Issue Reporting Portal (CityPluse)

Abstract

CityPluse is a web-based smart city issue reporting platform that aims at bridging the communication gap between citizens and municipal authorities by allowing real-time issue reporting and tracking of civic issues such as garbage accumulation, streetlight issues, potholes, water supply problems, and electricity issues. The system takes advantage of modern web technologies such as the usage of the latest versions of web technologies (i.e. HTML5, CSS3, JavaScript, Google Maps API for geolocation and mapping, and services of the cloud vendor with a managed, Network Database and Authentication, and cloud storage, such as Cloud Datastore). Citizens can submit the problem along with photo evidence and precise locations on GPS, and the administrators have the ability to efficiently trace, update and resolve the complaints using a secure admin panel. The platform includes a gamified points system to encourage citizen participation and active participation as users gain badges and recognition for genuine reporting. Real-time analytics and data visualization features give insights into the distribution of issues on categories and locations, which enables authorities to prioritize resources effectively. The system represents practical implementation of cloud computing, responsive web design, and geographic information systems contributing to the development of smart cities in terms of promoting both transparent governance and participatory urban management with digital transformation.