Enhancing Operational Excellence Through Quality Management

Abstract

Quality management system enhancing Operational Excellence in a Company nowadays, Quality assessment involves a systematic evaluation of products, services, or processes against predetermined standards. This evaluation encompasses various factors such as efficiency, effectiveness, reliability, safety, and customer satisfaction. The primary goal is to identify areas for improvement, address issues, and ensure that the product, service, or process meets or exceeds stakeholders' expectations. Quality assessment is relevant across multiple industries, including manufacturing, healthcare, education, and software development. Operational excellence is crucial for competitive advantage in service and manufacturing sectors. Consequently, companies must carefully analyze their operational strategies; as these decisions significantly impact operational excellence. This study aims to review existing literature on operations and excellence within service firms and explore the factors influencing operational excellence in this sector. While operational excellence in the service sector may lack clarity in current literature, this research seeks to build upon advancements in the industrial domain and integrate various factors traditionally studied independently. The proposed theoretical framework examines multiple factors influencing operational excellence, intending to apply this model within the service sector and other industries. Additionally, the research suggests investigating obstacles that hinder firms from achieving operational excellence. By synthesizing existing knowledge and proposing a comprehensive theoretical framework.