360 Degree Feedback System for Job Performance Assessment for Enhancing Quality of Education at ISM Patna

Abstract

As one of the key benchmarks in NAAC accreditation, educational institutions try to assess their teacher’s work sequentially. From the collected information about the educators, the employer can guide and direct the teachers’ professional growth and use their working and creative potential. Apart from regular teaching, the working performance of the International School of Management Patna teachers is realized through scored assessments of their performance in pedagogical and research-based activities. The overall assessment of the deployed teachers and their performance is done by the Head of Department (HoD) for one year. Regular surveys on performed activities and the outputs of each teacher approved by the Director serve as a base for the performance assessment. This paper aims to describe the present situation in assessing the working performance of teachers at the International School of Management Patna. Based on research, it analyses the limitations of the current approach, defines the performance assessment criteria, and proposes a new approach to teachers’ assessment. Instead of a review by HoDs and the Director, a new approach is proposed for performance assessment based on Multisource Feedback, popularly known as the 360-degree Feedback System (Tee, D. D & Ahmed, P. K., 2014). Applying the can facilitate a more objective assessment and strengthen the feeling of equality that greatly impacts teachers’ motivation and the quality of education they are bound to impart at the institution.