Shriram Transport Finance Company Limited and Shriram City Union Finance Merger into Shriram Finance Limited: It’s Socio-Economic Implication A Case Study

Abstract

Bank mergers are proven beneficial in terms of cost reduction, better handling of NPAs, elimination of job redundancy, better service to customers, avoid duplication of work because of the opening of branches in every small region. Multiple bank mergers have happened in the recent few years and it is evidently known bank mergers bring both positive and negative impacts on the various factors, though the positive impact outweighs the negative one. This paper is based on the socio economic factors impact on Shriram finance Limited merger which includes determinant variables financial inclusion,operational efficiency,enhanced customer satisfaction, digital inclusion, community development, Environmental, Social and Governance(ESG).