Real Influence of Total Quality Management on Business Success Among the Manufacturing Companies, Chennai

Abstract

 Total Quality Management (TQM) is holistic management approach aimed at enhancing product quality, operational efficiency, and customer satisfaction through continuous improvement and employee involvement. This study explores the implementation of TQM in the manufacturing industry of Chennai, assessing its impact on productivity, cos reduction, defect minimization, and overall business performance. The research focuses on key TQM principle, including leadership commitment, employee participation, process standardization, and customer-driven quality enhancements. Using a combination of qualitative and quantitative research methods, such as surveys, case studies, and interviews with industry professional, this study identifies the challenges faced by manufacturing firms in Chennai while implementing TQM. It also highlights best practices that have led to successful TQM adoption, emphasizing the role of technology, training, and a quality-focused organizational culture. The findings of this study provide valuable insights for manufacturing firms aiming to improve quality management practices, enhance operational efficiency, and achieve long-term competitiveness. A set of 10 manufacturing companies were covered in the industrial Hub in Chennai i.e., from remarkable numbers of workers working in those companies with a structured questionnaire and done the analysis statistical tools like Kruskal Wallis and other tools with the dependent variables and independent variable. The research concludes that TQM, when effectively implemented, serves as a critical driver for sustainable growth market competitiveness in the manufacturing sector.