A Study on Onboarding Program at E-Commerce Industries at Metro Cities

Abstract

Onboarding plays a vital role in ensuring a smooth transition for new employees in the e-commerce industry, where fast paced work environments and digital operations demand quick adaptation. This study examines the onboarding process in e-commerce organizations in metro cities, analyzing its effectiveness, challenges and impact on employee engagement and retention. The research focuses on key components such as pre-boarding, orientation, training, mentorship, and technology-driven onboarding process. A combination of surveys and interviews with HR professionals and newly hired employees highlights the importance of structured onboarding in enhancing job satisfaction, role clarity and organizational commitment. Despite its benefits, challenges such as high information overload, lack of personalized training, and cultural alignment difficulties were identified. The study concludes that a well- designed onboarding process is essential for employee retention and long-term business in the dynamic e-commerce sector.