Exploring The Integration of AI Tools in HR Practices: A Case Study of MIHAN-Based IT Companies in Nagpur

Abstract

The evolution of Artificial Intelligence (AI) is significantly transforming Human Resource Management (HRM), especially within the IT industry. This research explores how AI technologies are being integrated into HR operations by IT companies based in the MIHAN (Multi-modal International Cargo Hub and Airport at Nagpur) region. Utilizing a case study methodology, the study involved telephonic interviews with HR representatives from 20 different firms. The results revealed that 9 out of the 20 companies have incorporated AI-driven tools—such as chatbots, digital assistants, and data analytics platforms—into their HR processes. These organizations reported noticeable improvements in operational efficiency, a reduction in manual workloads, and a more positive employee experience. Conversely, 11 companies had not adopted AI technologies, citing challenges such as high implementation costs, limited knowledge about AI solutions, and a continued preference for conventional HR practices. The findings offer valuable direction for HR managers, technology vendors, and policymakers, emphasizing the potential of AI to transform HR functions and urging more widespread adoption within the region’s IT sector.